Shipping

We cannot wait for you to receive your INSAÏA order! Below, you will find detailed information about our shipping policy so you know exactly what to expect.

Order Processing

Orders placed before 17:00 on a business day (Monday to Friday, excluding public holidays) are shipped the same day. Orders placed after 17:00, or on a weekend or public holiday, are shipped on the next business day.

To ensure smooth delivery, we kindly ask you to check your shipping details before completing your purchase. INSAÏA is not responsible for delivery issues resulting from incorrectly provided address details. Once an order is placed, cancellations or modifications are no longer possible, as we start processing your order right away to ensure swift delivery. You can of course still return your items within 14 days of receiving them, as described on our Returns page.

As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking link to follow your package. Please note that tracking information may not be available until the carrier has processed your parcel.

Shipping Destinations

We ship all orders with PostNL to the following countries. Shipping is free on all orders over €100.

Shipping Destination	Delivery Time	Shipping Costs
The Netherlands	Next day (Saturdays included)	€4.55
Belgium	1–2 business days	€8
Germany	2–3 business days	€8
France	2–4 business days	€8

Delivery times are counted from the day your order is shipped. They are estimates from PostNL and may be longer during busy periods, such as holidays.

Order Issues

In case you're experiencing any issues with your order, we are happy to help. Feel free to contact us via email at insaia999@outlook.com.

Please inspect your order when you receive it. In the unlikely event that an item is damaged, defective, missing or incorrect, contact us right away and include photos of the item(s) and/or package, so we can review your case and resolve it as quickly as possible.

If your order has not arrived even though the tracking link shows it as delivered, we kindly suggest checking for a delivery note or with your neighbours first, as part of PostNL's standard procedure. Still can't find it? Let us know and we'll look into it with PostNL.

For returns, please see our Returns page.